FAQ

In response to the COVID-19 pandemic, the library building is closed. Because of the evolving situation, a date to reopen the building has not been determined. 

When will the library building reopen?

The Library is resuming in-person services in phases to make sure we can provide service safely. We are currently in a phase which contains a number of services including 10am-4pm express browsing inside the library and computer access by phone appointment. 

Reservations for computer use are accepted by phone each day we are open. We can only make one reservation at a time for you. If you are running behind, please call so we can give your spot to someone else and schedule a new time for you.

The Digital Library is always available and we are continuing Curbside Library and computer access by appointment. You library team is available at iowabpl@gmail.com, on social media, or by phone at 319-753-1647.

What services are offered through the Curbside Library?

At this time we are offering Curbside Library for checkout of materials, printing, copying, faxing and scanning, and laptop checkout from Monday-Thursday from 9-6 and Fridays and Saturdays from 9-5. 

Materials Checkout: 

Place holds online or call 319-753-1647 to talk to a librarian who can place the holds for you. If you aren’t sure of titles that you want, the librarian can assemble materials by genre, format, author, or subject. For children, the library team can put together a bag of materials based on age and interests. You will be notified when your materials are ready for pickup by phone, email, or text depending on the preference selected on your library account. You will need your ID or library card at pickup. You can call ahead for curbside services or come inside the library to find your materials on the Hold Shelf. 

Printing: 

Send your document to iowabpl@gmail.com and let us know how many copies that you need, color or black and white, and any other instructions. We will let you know when your prints are ready to pickup during curbside hours.

Scanning/Faxing/Copying: 

Bring your documents during curbside hours and stop at the window to hold up your documents. Put the documents in the green basket. Be sure to include the email to scan and send to, the fax number to fax to, or the number of copies with instructions on color or black and white. We will contact you when your documents are ready to pick up and you can get them during curbside hours. 

Laptops:

Call for an appointment to check out a laptop. When you arrive for your appointment, show your library card and we will checkout the laptop to you for one hour. To return, stop by the window to show us the laptop and return it to the table. We will pick it up and check it in.

Does the library still offer WiFi while the building is closed? 

Yes, you can find the network and security key information posted on the building. You can use the WiFi from both parking lots. 

When can I come in to use a computer? 

You can call for an appointment to use a computer for a one-hour time slot in a computer lab set up in a meeting room off the lobby. You will need to show your ID or library card at the Curbside Library window to gain access. Please wear a mask and keep at least a six-foot distance from others. The stations will be cleaned by staff after each use. 

Will there be a summer reading program?

Yes! We are excited to have registration for this year’s summer reading program start on June 1. The theme this year is "Imagine Your Story." In light of the pandemic, we are re-imagining what summer reading looks like while still keeping the key components. As in the past, we will be offering activities and programs for all ages to engage in learning and literacy. We will also have incentives for keeping up with good reading habits, whether that is developing language skills and early literacy development with pre-readers, supporting and maintaining the skills of new readers, or rewarding reading at any age.

May I return materials? 

Yes, our outside book return slots are open. You access them by entering off of Main Street and going south to go through the circle drive.

Will I have late fees for materials not returned?

Due dates for items that were checkout before the building closure were extended to June 1st and no fees will be added during the building closure.

What about my library holds?

We are processing holds requests and making materials available during our curbside pickup service. As we have done in the past, we will contact you by phone, email, or text depending on your account preferences to let you know when your items are ready. Pickup is currently available Monday-Thursday from 9-6 and Fridays and Saturdays from 9-5. 

When will library programs, classes, and events restart?

We are offering a full calendar of virtual events on Facebook, through Zoom or other means. Check out the calendar for more information.

How do I find the library’s digital books, magazines, music, and movie collection?

You are encouraged to make use of the extensive online resources offered by the library. Our online library branch includes ebooks, audiobooks, and magazines, as well as streaming video and music. You will also find online one-on-one tutoring, skills building and research resources, and a language learning tool. You can find a full listing under the Click.Learn.Play tab.

Can I still get a library card if I don’t have one?

If you don’t have a library card, you may be eligible for a digital card. Apply for a digital card

How do I connect with a librarian for reference, tech help, or genealogical and local history questions?

Stay connected and get the latest updates by following your library on Facebook. You can also reach library staff members through email at iowabpl@gmail.com or by phone at 319-753-1647.

Are you accepting donated books and materials for the Friends of the Library? 

The Friends group is now accepting donated materials for their book sale coming up in September or for sale in the Footnotes shop. All sales of donated items support library programs and services. To make a donation, call to make an appointment.

When will the Friends of the Library Footnotes Shop reopen? 

The Friends board will be discussing opening at their July 23 meeting. Until then, Footnotes will remain closed. 


Your library team wish you and your family good health.